Return-policy

Countries Covered

This return policy applies to customers in the following countries:

Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe.

Return Eligibility

We accept returns for both defective and non-defective products. Items must be unused, in original condition, and returned in their original packaging.

Return Window

Customers may request a return within 14 days of receiving the product.

Exchanges

We accept exchanges. Customers may request an exchange within the same 14-day return period.

Product Condition

Only new and unused products are eligible for return.

Return Method

Returns must be sent by mail. Please contact our support team to receive return instructions and confirmation before sending the product back.

Return Shipping Cost

A free return label is included in the package. Customers can use this label to return items at no additional cost.

Restocking Fees

We do not charge any restocking fees.

Refund Processing Time

Refunds will be processed within 14 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These exceptions will be clearly stated on the product page.

Contact

For any return or refund request, please contact us through our Contact Us page.